GENERAL CONDITIONS OF SALE
Site name and ownership
These General Conditions of Sale (“General Conditions of Sale” or, alternatively, “GCS”) govern the offer and sale of Products distributed through the website www.ricciocaprese.it (“Site”) by MAJELLO 1867 srl – VAT number: 07548291215 – Via Generale Calà Ulloa 28, 80141 Naples NA.
Scope of application of the GCS
The offer and sale of Products on the Site constitute a distance contract governed by Chapter I, Title III (Articles 45 et seq.) Of Legislative Decree 6 September 2005, n. 206 (“Consumer Code”) and by Legislative Decree 9 April 2003, n. 70, containing the regulation of electronic commerce.
These General Conditions of Sale apply to all contracts concluded on the Site.
The General Conditions of Sale can be changed at any time. Any changes and / or new conditions will be effective from the moment of their publication on the Site in the “General Conditions of Sale” section. Users are therefore invited to regularly access the Site and to consult, before making any purchase, the most up-to-date version of the General Conditions of Sale.
The applicable General Conditions of Sale are those in force on the date the purchase order is sent and are available in Italian.
These General Conditions of Sale do not regulate the sale of products by parties other than MAJELLO 1867 srl that are present on the Site through links, banners or other hypertext links. Before carrying out commercial transactions with these subjects, it is necessary to check their conditions of sale.
The user is required to carefully read these General Conditions of Sale, which MAJELLO 1867 srl makes available to him in the “General Conditions of Sale” section of the Site and which can be stored and reproduced, as well as all other information. that MAJELLO 1867 srl provides on the Site, both before and during the purchase procedure.
Purchases on the site
- The purchase of Products on the Site takes place after registration, pursuant to clause 4 below, and is allowed both to users who hold the quality of consumers, and to users who do not have this quality. Individuals are allowed to purchase only on condition that they are eighteen years of age.
Pursuant to art. 3, I comma, lett. a) of the Consumer Code, it is recalled that natural persons who, in relation to the purchase of the Products, act for purposes unrelated to any entrepreneurial, commercial, professional or craft activity carried out are considered to be consumers.
MAJELLO 1867 srl reserves the right to refuse or cancel orders that come (i) from a user with whom it has an ongoing legal dispute; (ii) by a user who has previously violated these GCS and / or the conditions and / or terms of the purchase contract with MAJELLO 1867 srl; (iii) by a user who has been involved in fraud of any kind and, in particular, in fraud relating to credit card payments; (iv) by users who have released false, incomplete or in any case inaccurate identification data or who have not promptly sent the documents requested by the same to MAJELLO 1867 srl or who have sent invalid documents.
Registration on the site
Registration on the Site is free. To register on the Site, the user must fill in the appropriate form, entering name, surname, address, place and date of birth, telephone number, an e-mail address and a password and click on the [Submit] button. Site, by opening a personal account, allows the registered user (“Registered User”) to:
• save and modify their data;
• access all information relating to orders and returns;
• follow the status of the order;
• manage their personal data and update them at any time;
• take advantage of the dedicated services that may be activated from time to time (eg display of one’s “wish list”, etc);
• give consent to the processing of their personal data for sending newsletters by MAJELLO 1867 srl.
The registration credentials (e-mail address and password) must be kept with extreme care and attention. They can only be used by the user and cannot be transferred to third parties. The user undertakes to keep them secret and to ensure that no third parties have access to them. He also undertakes to immediately inform MAJELLO 1867 srl, by contacting her by email at firstname.lastname@example.org or by telephone at no. (+39) 081 5990422, in the event that you suspect or become aware of an improper use or undue disclosure of the same.
The Registered User guarantees that the personal information provided during the registration procedure on the Site is complete and truthful and undertakes to hold MAJELLO 1867 srl harmless and indemnified from any damage, compensation obligation and / or sanction deriving from and / or in any way. connected to the violation by the user of the rules on registration on the Site or on the conservation of registration credentials.
Cancel or change an order
To change or cancel an order, it is necessary to promptly contact MAJELLO 1867 srl by email at email@example.com or by telephone at no. (+39) 081 5990422, ALWAYS indicating the reference order number.
Information on order status and shipments
At the time of shipment, the User will receive the shipping number at the email address indicated in the order phase, through which they can track their purchases on the courier’s website or through the courier’s call center.
Request copies of documents and registry changes
To request copies of tax documents and / or registry changes, the User must contact MAJELLO 1867 srl by email at firstname.lastname@example.org or by telephone at no. (+39) 081 5990422 (the service is available only from mobile phones and reserved for adults.
All products marketed by MAJELLO 1867 srl on its website ricciocaprese.it are covered by a legal guarantee of conformity pursuant to and for the purposes of Articles. 128 and following of D. LGS. n. 206 of 2005 Consumer Code.
Information on invoices, transfers and cancellations
To contact the administrative service, the Customer must send an email to email@example.com call n. (+39) 081 5990422 remembering to ALWAYS indicate the order number or the document or invoice number for which you are requesting information.
Terms of payment
Purchases made on Ricciocaprese.it are safe and guaranteed and payment can be made in one of the following ways:
• Payment by bank transfer in advance
• Payment by credit card
• Payment with Paypal system
• MyBank immediate transfer *
* Allows the customer to securely make an online transfer from their bank’s home banking service.
MyBank creates a direct online connection between your bank account and the merchant’s bank, avoiding the request and storage of personal data. The digital identity and sensitive data of the person making the payment are always protected. Thanks to MyBank, online transactions take place in real time compared to traditional bank transfers and there are no limits on the amount. Both the customer and the merchant receive immediate confirmation of payment and the order can be managed immediately.
When you access this mode, the list of banks participating in the service is shown and the customer must select his reference institution. For more information: http: //www.mybank.e
Payment by bank transfer in advance
In the case of payment by bank transfer, the order will be handled only after confirmation of the full amount credited. Payment must be made within 3 days from the date of the order. For a correct and fast management of the order, the Customer must indicate the order number, date, name and surname of the Customer in the reason for payment. After this deadline, the order will be automatically canceled.
The availability of the chosen product will be assessed at the time of accreditation.
The transfer must be made out to:
MAJELLO 1867 srl – VAT number: 07548291215 – Via Generale Calà Ulloa 28, 80141 Naples NA
IBAN: IT60 U033 5303 4000 0000 0003 491 SWIFT code: SUDNITN1010
Bank: BANK OF THE SOUTH – Piazza San Pasquale 17/19, 80121 – Naples.
Payment by credit card
Where the User chooses to pay by credit card, the reference bank will authorize the debit of the amount relating to the purchase made. In case of cancellation, MAJELLO 1867 sr will request the cancellation of the transaction and the reversal of the committed amount.
The release times depend exclusively on the banking system. Once the transaction has been canceled, MAJELLO 1867 srl will in no case be held liable for delays and / or damages caused by the banking system.
MAJELLO 1867 srl reserves the right to request additional information from the User or to send copies of documents demonstrating ownership of the card used. In case of refusal MAJELLO 1867 srl reserves the right not to accept the conclusion of the contract. At no time during the purchase procedure by credit card MAJELLO 1867 srl is able to know personal information relating to the owner of the same as the information is transmitted directly to the site of the bank that manages the transaction, a protected site.
Payment with Paypal
By selecting the PayPal payment type, the User will be redirected to a page on the PayPal site and payment will be made according to the methods indicated therein.
The information provided on the PayPal site will not be shared with MAJELLO 1867 srl but will be managed directly by the same.
In the event of cancellation of the order or non-acceptance by MAJELLO 1867 srl, the amount will be refunded to the PayPal account. MAJELLO 1867 srl will in no way be responsible for delays and / or damages caused in this phase.
Shipping and costs
The cost of shipping is charged to the User and will be calculated automatically by the system based on the weight of the items ordered.
The delivery times of the goods vary according to the availability in stock of the purchased product (eg if the product is available from the manufacturer) and the delivery methods envisaged for the same.
In any case, the delivery date is purely indicative and is in no way binding for MAJELLO 1867 srl.
MAJELLO 1867 srl makes use of couriers / carriers that offer the best quality / price ratio for the destination concerned: this allows us to offer our customers advantageous prices and quality of service.
In no case will it be possible to make deliveries by appointment and / or at fixed times and / or days.
In case of non-delivery of the goods due to an incorrect address provided by the User or due to storage in the warehouses of the courier / carrier and / or in any case for any reason attributable to the User’s behavior, a new shipment will be possible ONLY upon advance payment of the same. according to the methods indicated by MAJELLO 1867 srl.
Delivery of the goods
Upon delivery of the goods, the User is required to check:
• that the number of packages delivered correspond to what is indicated in the transport document;
• that the packaging is intact and not altered even in the closing tapes.
In case of tampering and / or breakages, the User must immediately contest the shipment and / or delivery using the document received from the courier or other operator and adding the words “RESERVE TO CHECK GOODS FOR … ..” (indicate the reason) .
The User must subsequently report any damage within 3 days of receipt of the goods in the manner prescribed by the operator who performed the shipment.
Right of withdrawal
The right of withdrawal is governed by the current legislation referred to in Articles. 52 and succ. Consumer Code as amended by LEGISLATIVE DECREE 21 February 2014, n. 21.
The User who holds the status of Consumer referred to in point 3.2 has the right to withdraw from the contract for any reason and without any penalty within 14 working days and without incurring costs other than those provided for in Article 56, paragraph 2, and ‘article 57 of the aforementioned decree.
The full text of the Consumer Code, updated on 16 September 2015, is available at http://www.aduc.it/generale/files/allegati/codiceconsumo.pdf
Note: The right of withdrawal pursuant to art. 52 and succ. Consumer Code is EXCLUSIVELY RESERVED to the Consumer defined by the Consumer Code in Article 3 as the natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out (2).
Therefore, those who purchase with a VAT number and therefore as a company and / or professionals cannot exercise the right of withdrawal.
Method of withdrawal
The right of withdrawal must be exercised in the following ways:
The purchased product must be intact and returned in the original packaging still sealed, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, sticks, etc.)
To exercise this right, the User must send MAJELLO 1867 srl a communication via email to the address firstname.lastname@example.org within 10 working days from the date of delivery of the goods.
Once the above communication has been made, and received acknowledgment of receipt by MAJELLO 1867 srl, the User must send the Product, at his own expense – after regular and suitable packaging in its original packaging – by express courier, together with a copy of the receipt, to the following address: MAJELLO 1867 srl – Via Generale Calà Ulloa 28, 80141 Naples NA.
The shipment until receipt in our warehouse is under the full responsibility of the User.
MAJELLO 1867 srl is not responsible in any way for damage and / or theft / loss of products returned by uninsured shipments.
Returns and refunds
The goods must be returned to MAJELLO 1867 srl within the terms referred to in point 14 together with the authorization form received.
Without prejudice to any repair costs for ascertained damage to the original packaging, MAJELLO 1867 srl will refund the User the full amount within 14 days from the delivery of the goods through the transfer procedure of the amount charged to the credit card or by Bank transfer.
In the latter case, the User will be responsible for promptly providing the bank details on which to receive the refund (IBAN code of the customer).
Forfeiture of the right of withdrawal
The User loses the right of withdrawal and the consequent right to reimbursement in the event that MAJELLO 1867 srl ascertains the existence of even one of the following conditions:
• Use, even partial, of the goods and any consumable materials;
• Lack of the external packaging and / or the original internal packaging;
• Absence of product components (accessories);
• Damage to the product for reasons other than its transport
In the cases mentioned above, MAJELLO 1867 srl will return the goods to the User by charging the shipping costs.
- The purchase contract concluded on the Site is governed by Italian law.
This is without prejudice to the application to consumers who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular in relation to the deadline for exercising the right of withdrawal, at the deadline for the return of the Products, in case of exercise of this right, the methods and formalities of the communication of the same and the legal guarantee of conformity.
Please note that in the case of a consumer user, the court of the place where the user resides or has elected domicile is competent for any dispute relating to the application, execution and interpretation of these General Conditions of Sale. In the case of a non-consumer user, the Naples court is exclusively competent for any dispute relating to the application, execution and interpretation of these General Conditions of Sale.
The user who resides in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, to the European procedure established for small disputes. entity, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 2,000.00. The text of the regulation is available on the website www.eur-lex.europa.eu.
Notice to Consumers - Online Dispute Resolution ODR Online Dispute Resolution
In compliance with the provisions of art. 14 of EU Regulation 524/2013 / EU, the consumer user is informed that, as an alternative to the judicial dispute, both the consumer and MAJELLO 1867 srl will be able to make use of the alternative solution of online disputes by submitting a complaint through the platform established by the European Commission. This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to and / or deriving from contracts for the sale of goods and services entered into online. The platform is available at the following link (http://ec.europa.eu/consumers/odr/).
MAJELLO 1867 srl will be contacted by the body at the following address email@example.com
For any clarification in this regard, you can contact us at the email address published in this document.
Suggestions / reports / complaints
For any suggestions, complaints and / or reports you can write to firstname.lastname@example.org
Tel. (+39) 081 59 90 422 – email@example.com
MAJELLO 1867 srl – Via Toledo 148, 80134 Naples NA
MAJELLO 1867 srl – Via Generale Cala ‘Ulloa 28, 80141 Naples NA
VAT number / Fiscal Code: 07548291215
Registered Business Register NA – 892284